1. Incomplete or Inaccurate Documentation
What Happens?
- Incomplete or inaccurate documents are the main cause of KYC rejection. Ensure all required documents are clear, valid, and up to date. Verify personal details like name, address, and date of birth for accuracy.
Solution:
- Review the KYC requirements and submit all necessary documents accurately. If there are any errors or missing details, promptly resubmit the correct documents.
2. Mismatched Information
What Happens?
- Providing information that doesn't match the submitted documents leads to rejection. Differences in names, addresses, or dates of birth create identity verification concerns.
Solution:
- Cross-verify all information with submitted documents. Eliminate any discrepancies or inconsistencies. Contact customer support to rectify issues with supporting documents.
3. Poor Image Quality
What Happens?
- Low-quality scanned or uploaded documents hinder verification. Blurry or illegible documents make identity validation difficult.
Solution:
- Submit clear, high-resolution documents with proper lighting. Double-check image quality before submitting. Rescan if needed for better clarity.
4. Restricted or Unsupported Documents
What Happens?
- Submitting documents that do not meet the institution's criteria leads to rejection.
Solution:
- Know the accepted document types and requirements. Submit documents that meet the specified criteria.
5. Previous Failed Verification Attempts
What Happens?
- Repeated failed attempts increase security alerts, impacting verification.
Solution:
- Learn from past feedback, make necessary adjustments, and provide accurate and complete information.
While KYC rejection can be frustrating, understanding these common reasons helps. Address issues like incomplete documents, mismatched information, poor image quality, unsupported documents, or past failed attempts to improve verification success. If rejected, follow the solutions provided and contact our customer support team at help@cryptowallet.app for assistance.
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