Troubleshooting Failed Transactions

Step-by-Step Guide

1. Check Transaction Status

1. Access Transaction History:
   • Visit your transaction history on CryptoWallet.com.
   • Locate the failed transaction and note any error messages or details provided.
     
     
     Reference to the failed transaction status
     
     
2. Reference Guide:
   • For detailed instructions on checking your transaction status, please refer to our Knowledge Base article.

2. Verify Funds

1. Check Account Balance:
   • Ensure you have sufficient funds in your account to cover the transaction, including any associated fees.
2. Fund Requirements:
   • Double-check your balance to confirm it meets the transaction requirements.

3. Review Network Status

1. Check Blockchain Network Status:
   • Sometimes, network congestion can delay transactions. Verify the status of the blockchain network.
   • If the network is congested, it may be best to wait until it clears before retrying your transaction.
     
     
2. Sufficient Network Fees:
   • Ensure you have enough funds to cover any network (gas) fees required for the transaction.

4. Double-Check Transaction Details

1. Recipient Address:
   • Ensure the recipient address is correct. Errors in the address can cause transaction failures.
2. Transaction Amount:
   • Verify that the amount you are sending is accurate and meets the network's minimum transaction requirements.

5. Retry the Transaction

1. Resolve Issues:
   • If the failure was due to a temporary issue or an error on your part, correct the issues identified.
     
     
2. Attempt Again:
   • Retry the transaction after resolving any previous errors.

6. Contact Support

1. Gather Information:
   • If issues persist, gather all relevant information including the transaction ID, error messages, and the steps you have taken to troubleshoot.
     
     
2. Contact Support:
   • Reach out to CryptoWallet.com support with the gathered information at [e-mail] . They will assist you in resolving the problem.

Important Tips

• Error Messages: Pay close attention to any error messages provided during the failed transaction. They often give clues about what went wrong.
• Detailed Notes: Keep detailed notes of the steps you have taken to troubleshoot the issue. This information will be useful if you need to contact support.
• Stay Updated: Regularly check for any updates or announcements from CryptoWallet.com that might affect transaction processing.

For further assistance, kindly contact our customer service team.